An exchange with an advisor at the University of South Carolina.

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On Nov 6, 2017, at 10:03 AM, feedback@coursicle.com wrote:

Message:

I️ just got a new phone and the premium that I️ purchased on my old phone isn’t working on my new one. I️ tried clicking the “restore premium” button but nothing happens.

Email: zaclord@mac.com



On Nov 6, 2017, at 1:48 PM, Joe Puccio  wrote:

Hi, 

Thanks so much for writing in. Sorry about the confusion! Premium works on a semester-by-semester basis, which means that when you buy premium you only have it until the end of the semester. I looked up your account and it looks like you bought premium for the Fall 2017 semester, so you’ll have to buy another subscription for the Spring 2018 semester if you want to track unlimited Spring 2018 classes. 

Please let me know if you have any additional questions at all. 

Best,

Joe Puccio
Co-founder, Coursicle
joe@coursicle.com


On Nov 6, 2017, at 3:39 PM, Zack Lord  wrote:

Hi Joe,

Thanks for the response. When I purchased the premium account in the spring, I was under the impression it was a one-time purchase, not a semesterly fee. As an academic advisor, I applaud your entrepreneurism with this great idea for an app. It really helped me out getting my students into classes for this fall. However, I will no longer be able to use your app if it requires a $3 fee each semester. I know your primary market is college students, but thought I’d pass along some feedback and also say how valuable it was to a faculty/staff member too.

Best,
Zack Lord

Sent from my iPhone


On Nov 6, 2017, at 7:45 PM, Joe Puccio  wrote:

Hi Zack, 

I completely understand. I really appreciate the feedback. We had no idea that academic advisors themselves might have a use for Coursicle. 

How exactly did you use Coursicle last semester? Did you simply track classes on behalf of students and email them when the classes had open seats? Or did you personally have a use for it as well? 

Best,

Joe Puccio
Co-founder, Coursicle
joe@coursicle.com




From: Zack Lord 
Subject: Re: Feedback - iPhone App - Contact Us
Date: November 6, 2017 at 6:14:28 PM PST
To: Joe Puccio 

Hey Joe,

Yes, I tracked all of the courses I knew my students were looking to take. I was able to see when they closed and also when they opened up so I could tell a student a spot opened up in a section of a course they wanted or go ahead and put them in the classes themselves. Not all advisors actually have a hand in actually registering students for classes like we do in the Honors College at University of South Carolina, but for those that are actually helping students register, it would be an incredibly useful tool. There were several students in the spring that I was able to snatch up a course they needed because I was notified by Coursicle that a seat had opened up. The University Advising Center at South Carolina has talked about your app at a training before though (which is how I found out about it), so I think it is being utilized by academic advisors as well as students!

Hopefully that information is helpful! I’d be happy to provide any further assistance.

Best,
Zack

Sent from my iPhone